Where is the senior staff ? Is there anti senior staff ?
The hotel is a very well-located hotel with a great view on the port of Trogir. Our room on the third floor, no elevator, cas beautiful, wide, with a very comfortable king-size bed.The team of the hotel is very young ans always eager to do good… as good as they can.That was for the good part…First, it is the first time I write about a hôtel on internet…There are a few things that could, and maybe should, be much better : 1. The restaurant: there is no restaurant or catering service whatsoever un this place (a mini bar is not a catering service); the breakfasts are served in a restaurant on the place below the hotel : 40 minutes to be served on our first day there, the orange juice is not fresh juice for the clients of the hotel althought they have has a fresh orange juice machine for THEIR clients, nothing was clearly explained to us except, when we asked, that we could ordre what we wanted on the breakfast card and it was not very good, not what we expected from a good hotel (is there anyone who checks on the quality of the breakfasts ?) 2. The crew of the hotel, always very kind, is also very young and maybe not very competent when you have a question or a problem : the parking system is not simple, the hotel has a contract with the city to propose a « lower » price for their clients : 18€/day, may you spend 1 or 24 jours on the parking lot !!! It is located at 500 meters from the hotel and when you want to take your car, you need to validate your ticket at the hotel and then you have 15 minutes to reach your car. Ok. On our second day, we lost our ticket !!! (First Time in my life and it had to happen here !) We were very sorry, it was our responsibility not to lose this ticket, it should not have happened, ok. But we did ! We lost it !Well, they didn’t know what to do… the very nice young receptionist really wanted to help us but d’Henry didn’t know what to do except, after saying that there was no solution but to pay full tarif for the day, to tell us to go to the parking lot (500 meters), Troy to find solennel there and they to negociate with them a « new » ticket, go back to the hotel (500 meters), validate it and, if it worked, go back again to the parking lot (500 meters) and leave with our within 15 minutes, hoping the gate would open… well… That should be more simple than that and, maybe, if there had been a more experienced person somewhere near the hotel, it would have been more simple… but there was none at no time … 3. The cleaning : except for a « brownish » drain on a towel at our arrival and a tenecious semelle of kitchen in the stairs, nothing to say… oh, yes, I almost forgot, usually, in hotels, when customers leave their room for the day, someone comes in it, mâles the bed and does sole cleaning… not here… not everyday… On the first evening, when we came back to our room, it was clear that absolutely noone had come here at a time… We didn’t even complain about this be cause it is not really a problem in a hotel with tools at 70,00€/night… Wait a minute… that’s not what we paid for this 4stars hotel… not at all !!!In conclusion, we are very disappointed with the services un this place, very very far from what de could expect from a 4stars hotel…